Support Center
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Select a category below to instantly route your ticket to the right team. We typically respond within 24 hours.
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Self Help
Frequently Asked Questions
How fast will I get a reply?
We strive to respond to all support tickets within 24 business hours. Financial disputes may take up to 48 hours to investigate.
Where do billing issues go?
If you select "Billing / Payment Issue", your ticket is automatically routed to our finance team at finance@ddnex.com.
What will the email subject be?
The subject line of the email we receive will be exactly what you type in the "Subject" field, ensuring we understand your request immediately.
Can I talk to a human?
Absolutely. While we use automated routing, a real human from DDNEX® will read your message and respond personally.